EY's Liew Nam Soon to discuss digital transformation risks at the Retail Banking Forum's Kuala Lumpur leg

He will focus on the change and risk management aspects of ASEAN FIs’ journey.

Liew Nam Soon, ASEAN managing partner for financial services at EY, has over 23 years of consulting and industry experience in business transformation, risk management & implementation of technology and operations.

Prior to joining EY, Nam Soon was the Chief Transformation Officer of a global insurer and a partner with the global business services unit of IBM. He was also previously a partner with PwC and started his career with Andersen Consulting. 

Liew is the key thought leader at the ABF Retail Banking Forum. 

What trends make this year an exciting one for retail banks in Asia?
Digital transformation in Asian retail banks is well underway with digital disruption picking up pace from FinTech challengers. More banks are also realizing the importance of digitalizing the entire organization and not just the front-end banking platform.

Beyond just providing a good customer experience, many banks are also looking into building sustainability through monetization of their digital offerings.

Some are also looking into what we call collaborative disruption with the up and coming FinTechs but the challenge remains as to which FinTechs to collaborate with and how they can they fit into the banks’ operating model, systems and processes whilst managing risks and staying compliant with regulations

What are your key business philosophies?
At EY, we are focused on working with our clients on the key business opportunities and challenges they face in their markets. We do this by bringing insights on industry trends, strong capabilities in Advisory, Assurance, Tax and Transactions.

So in the Digital arena for example, we are focused on assisting our clients execute their Digital initiatives successfully, achieving the goals of both innovation, risk management and compliance.

We are able to do this well by leveraging our global network capabilities as well as relationships with key stakeholder like regulators, fintechs and platform providers.

In business today, talent is the key differentiator and our strong belief is our client’s success is very much underscored by our joint ability to create and enable High Performance Teams.

These teams when focused on outcomes that are aligned to our client’s strategies and culture, will bring about delivery excellence and success in execution. Ultimately, we aim to be a trusted advisor and implementation partner for our clients.

Can you give us a glimpse of what you will talk about at the Asian Banking and Finance Retail Banking Forum?
In line with the trends and our business philosophies mentioned above, I’ll be presenting our latest thought leadership developed specially for all FIs in ASEAN who are either going digital or thinking of going digital.

My presentation will feature the key highlights and findings from more than 20 client interviews we conducted, focusing on the change and risk management aspects of ASEAN FIs’ digital transformation journey. For those are interested to have a copy of our report, they can do so via ey.com/digitalrisk