News

Singapore’s banking customer experience stagnates in 2023: Forrester

Citibank and DBS improved their CX scores, whilst three other banks got lower scores.

Singapore’s banking customer experience stagnates in 2023: Forrester

Citibank and DBS improved their CX scores, whilst three other banks got lower scores.

‘Optimism’ drives credit activity growth in Hong Kong

Hong Kongers are more optimistic about their household finances for the next 12 months.

Citi makes new appointments in APAC treasury and trade business

Sumanta Panigrahi is the new APAC TWCS head, whilst Thus De Silva is the new APAC head of commercial cards.

CIMB raises sustainable finance target to $13.7b by 2024

The bank has already directed close to $9.6b in sustainable finance since 2021.

Thailand’s KBank has issued U$546m in sustainable financing

It shared plans to replace its cards with EVs or shift to using biofuel.

Standard Chartered HK to maintain good loan quality, profitability

The non-performing loan (NPL) ratio will likely increase as well, however.

Robocash Group enters new phase as ‘UnaFinancial’

It plans to expand its services in the financial sector.

BPI’s first half earnings leaps one-fourth from last year’s

It reached a consolidated net earnings of P25.3b during the period.

OCBC says its anti-malware security feature saved more than S$2m since launch

The feature protected over 30 customers whose phones contained malware from sideloaded apps.

ASIC to take PayPal to court for unreasonable term in SME contracts: Report

The regulator sees it unfair for PayPal to put a penalty over its own overcharging errors.

Citi to ramp up social finance in Asia

A special team of 20 bankers was developed for this initiative.

Alipay+ touches down in the Philippines revealing three new mobile wallets

It will be made available to merchants in Manila and Cebu.

Bank Rakyat Indonesia’s assets leaps 9.2% YoY in Q2

It boosted its consolidated earnings to IDR23.56t.

Int’l businesses target ASEAN for supply-chain connectivity versus consumer market

Growth in sales for the region is expected to climb 23.2% in the next 12 months.